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FAQs

OttawaShopper.ca

Do shoppers accept tips?

Tips are not required but they are greatly appreciated.

Can I purchase groceries as a gift?

Yes. You can order groceries for a friend or relative and we'll deliver it to them.

How can I refer friends to OttawaShoppers?

You can refer your friends and relatives to get in touch with us on the Contact Us page, Twitter or Facebook page

How much does Ottawa Shoppers cost?

Our grocery shopping and delivery fees are based on the total cost of your order:

Grocery Total $100 or less = $10

Grocery Total between $101 - 150 = $15

Grocery Total Over $150 = 10% of the total

If shopping from multiple stores, add $10 for each additional store

Fees include shopping, pick up, delivery and mileage

(COST OF GROCERIES IS NOT INCLUDED IN THE FEES)

Do you offer deliveries from restaurants?

At the moment we do not deliver from restaurants.

Do you charge busy or surge pricing?

No. Our delivery fees are the same any time you shop with us.

Can I do a one-time order or do I need a subscription to use OttawaShoppers?

You do not need a subscription to use our grocery shopping and delivery service. We accept one-time orders, weekly orders or monthly orders for groceries. Contact us and we'll find a away to accomondate your needs.

How fast will I get my delivery?

When you send us your shopping list we will give you a list of the available delivery windows for you to pick the most convenient one for your delivery.

How do I pay for my delivery?

You can pay using either cash, Interac email transfer, debit card or credit card

How fresh are my groceries?

Our shoppers will shop for your groceries right before they are due for delivery to ensure you get everything fresh.

When do I pay my shopping?

When the shopper has completed shopping for your items, we will send you an image of the receipt(s). You can make a payment then or pay on delivery.

Can I change my shopping list?

You can make changes to your shopping list as long the shopper has not completed shopping for your items and we will accomodate your changes.

What happens if an item on my shopping list is not available?

The shopper will contact you and let you know that the item is not available. This gives you an opportunity to either order a replacement, suggest an alternate store or confirm if we should leave that item out.

Can I schedule a regular delivery for my shopping?

Yes you can schedule a regular delivery (daily, weekly or any other duration) and we'll make sure your scheduled shopping is always delivered on time.
 
 
 

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